Our team is available Monday - Sunday from 9:00am
- 8:00pm (PST). Any questions or need of technical suport can be
answered by phone, e-mail or fax. ATechGlobal.com wants you to know
that you have an option when it comes to service. Unlike other companies,
we do not boast on how our customers rate us. ATechGlobal wants
our customers to feel their "satisfaction at first hand".
ATechGlobal carries full line of all major brand
names including Audio 2000s, Vocopro, BMB, PIONEER, CAVS, RSQ, JVC,
API, Shure, Rj Tech, Conia, Chartbuster, Sound Choice, Music Maestro,
Priddis Music, NuTech Digital, Legends, Sybersound, Sunfly, Top
Hits Monthly, U-Best Laser, and other great names. Here at ATechGlobal.com
We offer one-stop shopping for all of your karaoke needs!.
Our huge selection of DVD, VCD and CDG come in the languages of
English for the time being. Please email, fax or call for inquiry
on any other languages, as they can be ordered by request.
All orders are shipped on the "next
business day" upon receiving of orders. All orders are shipped
UPS ground unless otherwise states. Depending on the distance from
ATechGlobal UPS ground packages are delivered in 1-7 business days.
Due to restrictions, requirements and shipping
methods international rates and delivery time cannot be quoted accurately.
All international rates will be notified by E-mail.
In the event your Next Day, 2nd Day, 3 Day or
Ground package(s) is/are delayed or lost please notify us by E-mail,
fax or phone immediately. Note: Only Next Day, 2nd Day, 3 Day packages
(but excluding international shipments) can be filed for delayed
claims. ATechGlobal.com will investigate and file claimed with carriers
once we are notified of the problem.
If your package(s) and merchandise was/were damaged
due to shipping carrier, please notify the delivery carrier immediately
upon arrival. Then, notify an ATechGlobal.com agent immediately
by E-mail, fax or phone. An intial claim will be filed on your behalf.
Note: Merchandise (hardware) has a protective foaming in its original
packaging, which is up to normal shipping standards. So, if the
package has no sustainable damage then the merchandise in the packaging
should be fine. We insist you inspect your merchandise carefully
upon reciept and notify us immediately of any problems.
ATechGlobal.com does not authorize any non-defective
returns. Only exchanges will be authorized with a 15% restocking
fee less shipping, to and from customer. All accessories and packaging
must be in its' original condition. Any exchange is due to inspection
before reshipping of new merchandising.
All defective merchandise is due a replacement
exchange only, less shipping to and from customer.
On all back orders please allow 2-3 weeks for processing.
All shipping of back orders will be notified by E-mail. Back orders
can be cancelled or exchange for different items. Please E-mail
request in regards to confirmation order #.
We hope this has been a great experience for
you as it was for us. We enjoy your business and are committed your
long-term satisfaction and business.