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About Us

Here at ATechGlobal we are dedicated in providing quality and custom retail Karaoke hardware and software here in the United States and around the world. Located in the Los Angeles, California., region of the U.S.A, we are professionals when it comes to Karaoke products.

ATechGlobal is devoted to our customers' satisfaction. We want our customers to buy with confidence. Therefore dealing with many of our local Karaoke bars, clubs and local people, we understand what types of needs, you, our customers need. We dedicate our time to shipping out orders quickly and precisely. Also, we try to best of our knowledge to cope with our customers needs.

Customer Service / Technical Support / Office Hours

Our team is available Monday - Sunday from 9:00am - 8:00pm (PST). Any questions or need of technical suport can be answered by phone, e-mail or fax. ATechGlobal.com wants you to know that you have an option when it comes to service. Unlike other companies, we do not boast on how our customers rate us. ATechGlobal wants our customers to feel their "satisfaction at first hand".

Products

ATechGlobal carries full line of all major brand names including Audio 2000s, Vocopro, BMB, PIONEER, CAVS, RSQ, JVC, API, Shure, Rj Tech, Conia, Chartbuster, Sound Choice, Music Maestro, Priddis Music, NuTech Digital, Legends, Sybersound, Sunfly, Top Hits Monthly, U-Best Laser, and other great names. Here at ATechGlobal.com We offer one-stop shopping for all of your karaoke needs!. Our huge selection of DVD, VCD and CDG come in the languages of English for the time being. Please email, fax or call for inquiry on any other languages, as they can be ordered by request.

Shipping

Free shipping is offered on orders of $100.00 or more. Free shipping is offered for UPS Ground packages only to the Continental U.S but excluded to Puerto Rico, Hawaii, Alaska APO and FPO.

All shipping and insurance cost will be charged to customers unless free shiping is available.

Please choose your shipping method carefully in other than UPS Ground

Local States
All orders are shipped on the "next business day" upon receiving of orders. All orders are shipped UPS ground unless otherwise states. Depending on the distance from ATechGlobal UPS ground packages are delivered in 1-7 business days.

Also, customers do have the option of other carriers such as FedEx, DHL, Airborne or USPS. Next Day, 2nd Day or 3 Day shipping can be requested by any of the listed carriers. Saturday delivery is available with Next Day shipping only with UPS or FedEx. Whatever location these carriers will go to, ATechGlobal.com will ship to.

International
Due to restrictions, requirements and shipping methods international rates and delivery time cannot be quoted accurately. All international rates will be notified by E-mail.

Note: Actual credit card holders' ID is required to be scanned and emailed or faxed with credit card orders.

Delayed, Lost or Damaged Packages
In the event your Next Day, 2nd Day, 3 Day or Ground package(s) is/are delayed or lost please notify us by E-mail, fax or phone immediately. Note: Only Next Day, 2nd Day, 3 Day packages (but excluding international shipments) can be filed for delayed claims. ATechGlobal.com will investigate and file claimed with carriers once we are notified of the problem.

If your package(s) and merchandise was/were damaged due to shipping carrier, please notify the delivery carrier immediately upon arrival. Then, notify an ATechGlobal.com agent immediately by E-mail, fax or phone. An intial claim will be filed on your behalf. Note: Merchandise (hardware) has a protective foaming in its original packaging, which is up to normal shipping standards. So, if the package has no sustainable damage then the merchandise in the packaging should be fine. We insist you inspect your merchandise carefully upon reciept and notify us immediately of any problems.

Return Policy

ATechGlobal is to be notified by E-mail, fax or phone (in regards to any and all types of returns) within 15 days of receipt of merchandise. All returns required a RA#, which is only appointed by no other than an authorized ATechGlobal agent. All RA#'s will be E-mailed to customer. All returns will require the RA# to be placed in the unaltered manufacture's box with a copy of the original invoice.

"Please check carefully before placing your order(s). Customers are responsible for ordering the correct format of player(s) and disc(s)."

Non-Defective Hardware & Software
ATechGlobal.com does not authorize any non-defective returns. Only exchanges will be authorized with a 15% restocking fee less shipping, to and from customer. All accessories and packaging must be in its' original condition. Any exchange is due to inspection before reshipping of new merchandising.

Defective Hardware & Software
All defective merchandise is due a replacement exchange only, less shipping to and from customer.

Note: All open software is non-exchangeable. Also, ATechGlobal will refuse all C.O.D and Post Due shipment. We suggest insurance to be obtained on all return package(s).

Back Orders

On all back orders please allow 2-3 weeks for processing. All shipping of back orders will be notified by E-mail. Back orders can be cancelled or exchange for different items. Please E-mail request in regards to confirmation order #.

Wholesale and KJ Specials

At ATechGlobal.com wholesale prices and KJ specials are offered. Please E-Mail, fax or call for inquiry.

We hope this has been a great experience for you as it was for us. We enjoy your business and are committed your long-term satisfaction and business.




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